I was asked by a reader to provide some examples of what lead nurturing touches may look like.
Lead nurturing is something that’s fairly easy to understand, but for many, it’s become a frustrating thing to consistently execute for two reasons:
- Lack of content
- No plan for consistency
I’ve found that many marketers get stuck on not having enough good and effective lead nurturing content. My advice is to start accumulating and building your lead nurturing library now.
How do you build your library of relevant lead nurturing content?
A lead nurturing program can leverage existing investments that you have made in other marketing efforts such as trade shows, webinars, direct mail, PR and other marketing collateral by repurposing the existing content. Third-party resources and content can also be effectively utilized to bring you an aspect of credibility through the halo effect.
Begin by developing a catalog (think: library) of all of your lead nurturing content. Unfortunately, if you have a lot of content this can be tedious process, but trust me, it’s worth it.
Here are some examples of lead nurturing content ideas:
What can you send via direct mail?
Direct mail examples: personal letters, dimensional mailers, books, post cards, newsletters, press releases, white papers, event invitations, research reports, case studies, success stories and third-party articles
What can you send via email?
Email examples: links to bylined articles, blog posts, links to third party articles, case studies, press releases, white papers, e-newsletters, event invitations, archived event links, research reports, blogs, success stories, video, podcasts, third-party articles and website content
How can you leverage events?
Event examples: trade shows, live seminars, webinars, webcasts, executive briefings, workshops, conferences, road shows, speaking engagements and on-demand events
What can you do online?
Online examples include: blog posts, podcasts, videocasts, videos, webinars, e-books, personalized microsites, wikis and other multimedia. Be sure to give your audience a way to subscribe to get updates either via RSS or email.
What can you do via phone?
Phone examples include: share new ideas, develop relationships, confirm correct contacts, get internal referrals, get opt-in email addresses, personal invitations to events, reengage aged opportunities and identify sales ready leads
Here are some more lead nurturing content ideas:
- Articles and media mentions — Email by lined articles written by you or about your company or snail mail reprints written by you on relevant topics to your future customers
- Third-party articles — Email or mail links to articles of interest (that tie into your value proposition) to your future customers
- Blog posts — Email links to recent posts you wrote or were written by others that will be relevant to your readers
- Podcasts — Email links to recent podcasts you’ve done or have been done by others that will be relevant and interest your audience
- Books — If you found a book that’s relevant to audience, you can send a copies or executive book summaries. One marketing consultant purchased bulk copies of my book (and shipped them to me to autograph; I happily obliged) and mailed an autographed book to each of his clients and top prospects. They loved it, and he got more business.
- Handwritten notes or letters — When was the last time you received a handwritten note? Personal messages in your handwriting show you made an effort and value them. People appreciate effort that benefits them.
- Emails — Email is a one-to-one medium. Keep your emails brief, relevant, helpful, informational, but not promotional.
- Events — Invite your audience to trade shows, live seminars, webinars, webcasts, executive briefings, workshops, conferences, road shows, speaking engagements and on-demand events.
- Newsletters — Print or email, or both, with articles that address customer challenges
- Press releases — Will they value it? Maybe; just make sure the content (the news) is relevant to your readers.
- Guides or e-books
- Glossaries of industry terms, directories and how-to guides
- Research reports — Presenting findings from your research or that have been conducted by third parties. You can break out charts and graphs and repurpose them into other channels, like blog posts.
- Special reports — Think industry trends, what’s hot and buying guides.
- Webcasts and podcasts — Send a link in emails.
- White papers — Discuss industry trends and challenges, and solutions.
- Develop a lead nurturing calendar — Map out your activities for each month, and then really follow it. Don’t just make irrelevant pitches more often. Create a plan to add value every time you touch your future customers with relevant ideas, content and resources.
The tactics employed and the frequency of touches will depend on the solutions being sold and the buying cycle of the prospect. Possible timelines might look like this example lead nurturing track:
- Touch 0 — First contact phone call and follow-up “thank you” email
- Touch 1 — Third-party article on pertinent technology via email
- Touch 2 — Industry relevant case study via email with follow-up call
- Touch 3 — E-newsletter with voicemail alert to check
- Touch 4 — Third party article on pertinent technology via email
- Touch 5 — Relevant white paper via email
- Touch 6 — Targeted campaign via direct mail
- Touch 7 — Relevant e-book via email with follow-up call
- Touch 8 — Link to relevant podcast via email with follow-up call
- Touch 9 — Free report via direct mail with follow-up call
- Touch 10 — Invitation to webcast via email with follow-up call
- Touch 11 — Call to invite to industry trade show and follow-up with registration link
- Touch 12 — Prospect calls you and becomes a sales ready lead
The above example is pretty basic. It’s a single track process rather than a multi-track process. I have a client that started lead nurturing two years ago. They now have 18 different lead nurturing tracks with 27 steps based on industry, job function and role in the buying process.
This client told me, “Lead nurturing has given our sales force more sales leads than they can handle. It’s gotten to the point where we have to completely reorganize our sales department in order to accommodate the leads that are coming in. We have 90 percent more sales ready leads now than we did a year ago.”
It should note that this client reallocated 20% of their marketing budget to lead nurturing activities. They kept the rest of their budget intact but almost doubled their leads.
Stay tuned, I’ll be writing more about lead nurturing in future posts.
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B2B How-To: 5 lead nurturing tactics to get from lead gen to sales-qualified [MarketingSherpa how-to article]